WatchX Account & Data Deletion

1. How to request deletion

In the app: Me > Settings > Account Center > Delete Account, then follow the verification and confirmation steps. If you cannot sign in or have uninstalled the app, email service@watchx.network with the subject “WatchX account and data deletion request”, your registered email and the scope of your request. If you cannot access that email, explain the situation so support can verify ownership.

• You may request deletion of your own account and associated data only. We need to verify that you control the account. Knowing an email address, using another person’s name or providing screenshots does not prove ownership. Requests without verified ownership are not carried out. Do not email passwords, verification codes or payment credentials.
• For a request to delete specific data only, identify the data types in your email. This does not automatically close your account.

2. Timing and outcome

After an in-app deletion request is accepted, the system schedules it for 7 days after the request, for processing by a background task when due. Refer to the date shown in the app. Acceptance is not confirmation of completed deletion. Email requests require identity verification first; support replies with the arrangements and outcome. Contact the same email if you have not received a reply or the scheduled date has passed.

3. Scope of account deletion

The deletion task removes sport, sleep, daily activity and health questionnaire records, watch bindings, client and push-device records, and revokes refresh tokens. It disables the account, replaces the email, nickname and password credentials, and clears the avatar and bio. Your Discover posts are hidden and their content fields cleared; associated uploads and data-export files are processed for deletion.

• The current automated flow does not cover item-by-item removal of all chat, AI records and backups. Identify such data in your request so support can review the scope and respond. Copies saved by other users and data stored on your watch require separate handling.

4. Data that is retained

Points ledger entries, transaction and audit records are retained for financial reconciliation, security investigations and applicable legal requirements. Once disabled, the account cannot be accessed using its original credentials. Retention periods depend on the purpose and applicable requirements; no uniform automatic purge period is currently set. Contact service@watchx.network to ask which records relate to your request, why they are retained and for how long.

5. Before you request deletion

You can request a data export in Account Center before deletion. The original account cannot be restored after deletion completes. Uninstalling the app, clearing its cache or unpairing a watch does not automatically delete your server account. Account deletion does not automatically request a store refund; contact the relevant store or support for purchase issues.